Global Agent Performance Optimization (APO) Market Analysis 2016-2020 and Forecast 2021-2026
- Report Code : 99S2398173
- Published On: Mar, 2021
- Category : Internet Software & Services
- Pages : 88
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Agent Performance Optimization covers everything from workforce and performance management, quality monitoring, analytics and virtual agents. Agent performance optimization is widely used in contact centers for agent-facing technologies. These contact center applications essentially seek to reduce workforce costs, increase agent effectiveness, and improve service levels. These tools ease manager's task in planning schedules, forecasting agent requirements, measuring agent performance, analyzing results and improving outcomes.
The global Agent Performance Optimization (APO) market size is estimated at xxx million USD with a CAGR xx% from 2016-2020 and is expected to reach xxx Million USD in 2021 with a CAGR xx% from 2021 to 2026. The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Agent Performance Optimization (APO) by product, region and application, in addition, this report introduces market competition situation among the vendors and company profile, besides, market price analysis and value chain features are covered in this report.
Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):
Cloud Based
On Premises
Company Coverage (Company Profile, Sales Revenue, Price, Gross Margin, Main Products etc.):
NICE Ltd
Genesys
Verint Systems Inc
Aspect
Calabrio
Five9
Teleopti AB
ZOOM International
InVision AG
Upstream Works Software
Envision Telephony
CallMiner
CallFinder
HigherGround, Inc.
Application Coverage (Market Size & Forecast, Different Demand Market by Region, Main Consumer Profile etc.):
Small & Mid-sized Businesses
Large Enterprises
Region Coverage (Regional Production, Demand & Forecast by Countries etc.):
North America (U.S., Canada, Mexico)
Europe (Germany, U.K., France, Italy, Russia, Spain etc.)
Asia-Pacific (China, India, Japan, Southeast Asia etc.)
South America (Brazil, Argentina etc.)
Middle East & Africa (Saudi Arabia, South Africa etc.)
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With tables and figures helping analyze worldwide Global Agent Performance Optimization (APO) market, this research provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
1 Industry Overview1.1 Agent Performance Optimization (APO) Industry
Figure Agent Performance Optimization (APO) Industry Chain Structure
1.1.1 Overview
1.1.2 Development of Agent Performance Optimization (APO)1.2 Market Segment
1.2.1 Upstream
Table Upstream Segment of Agent Performance Optimization (APO)
1.2.2 Downstream
Table Application Segment of Agent Performance Optimization (APO)
Table Global Agent Performance Optimization (APO) Market 2016-2026, by Application, in USD Million
1.2.3 COVID-19 Impact1.3 Cost Analysis
2 Industry Environment (PEST Analysis)2.1 Policy
2.2 Economics
2.3 Sociology
2.4 Technology
3 Agent Performance Optimization (APO) Market by Type3.1 By Type
3.1.1 Cloud Based
Table Major Company List of Cloud Based
3.1.2 On Premises
Table Major Company List of On Premises3.2 Market Size
Table Global Agent Performance Optimization (APO) Market 2016-2020, by Type, in USD Million
Figure Global Agent Performance Optimization (APO) Market Growth 2016-2020, by Type, in USD Million
Table Global Agent Performance Optimization (APO) Market 2016-2020, by Type, in Volume
Figure Global Agent Performance Optimization (APO) Market Growth 2016-2020, by Type, in Volume3.3 Market Forecast
Table Global Agent Performance Optimization (APO) Market Forecast 2021-2026, by Type, in USD Million
Table Global Agent Performance Optimization (APO) Market Forecast 2021-2026, by Type, in Volume
4 Major Companies List4.1 NICE Ltd (Company Profile, Sales Data etc.)
4.1.1 NICE Ltd Profile
Table NICE Ltd Overview List
4.1.2 NICE Ltd Products & Services
4.1.3 NICE Ltd Business Operation Conditions
Table Business Operation of NICE Ltd (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)4.2 Genesys (Company Profile, Sales Data etc.)
4.2.1 Genesys Profile
Table Genesys Overview List
4.2.2 Genesys Products & Services
4.2.3 Genesys Business Operation Conditions
Table Business Operation of Genesys (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)4.3 Verint Systems Inc (Company Profile, Sales Data etc.)
4.3.1 Verint Systems Inc Profile
Table Verint Systems Inc Overview List
4.3.2 Verint Systems Inc Products & Services
4.3.3 Verint Systems Inc Business Operation Conditions
Table Business Operation of Verint Systems Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)4.4 Aspect (Company Profile, Sales Data etc.)
4.4.1 Aspect Profile
Table Aspect Overview List
4.4.2 Aspect Products & Services
4.4.3 Aspect Business Operation Conditions
Table Business Operation of Aspect (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)4.5 Calabrio (Company Profile, Sales Data etc.)
4.5.1 Calabrio Profile
Table Calabrio Overview List
4.5.2 Calabrio Products & Services
4.5.3 Calabrio Business Operation Conditions
Table Business Operation of Calabrio (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)4.6 Five9 (Company Profile, Sales Data etc.)
4.6.1 Five9 Profile
Table Five9 Overview List
4.6.2 Five9 Products & Services
4.6.3 Five9 Business Operation Conditions
Table Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.7 Teleopti AB (Company Profile, Sales Data etc.)
4.7.1 Teleopti AB Profile
Table Teleopti AB Overview List
4.7.2 Teleopti AB Products & Services
4.7.3 Teleopti AB Business Operation Conditions
Table Business Operation of Teleopti AB (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.8 ZOOM International (Company Profile, Sales Data etc.)
4.8.1 ZOOM International Profile
Table ZOOM International Overview List
4.8.2 ZOOM International Products & Services
4.8.3 ZOOM International Business Operation Conditions
Table Business Operation of ZOOM International (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.9 InVision AG (Company Profile, Sales Data etc.)
4.9.1 InVision AG Profile
Table InVision AG Overview List
4.9.2 InVision AG Products & Services
4.9.3 InVision AG Business Operation Conditions
Table Business Operation of InVision AG (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)4.10 Upstream Works Software (Company Profile, Sales Data etc.)
4.10.1 Upstream Works Software Profile
Table Upstream Works Software Overview List
4.10.2 Upstream Works Software Products & Services
4.10.3 Upstream Works Software Business Operation Conditions
Table Business Operation of Upstream Works Software (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.11 Envision Telephony (Company Profile, Sales Data etc.)
4.11.1 Envision Telephony Profile
Table Envision Telephony Overview List
4.11.2 Envision Telephony Products & Services
4.11.3 Envision Telephony Business Operation Conditions
Table Business Operation of Envision Telephony (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.12 CallMiner (Company Profile, Sales Data etc.)
4.12.1 CallMiner Profile
Table CallMiner Overview List
4.12.2 CallMiner Products & Services
4.12.3 CallMiner Business Operation Conditions
Table Business Operation of CallMiner (Sales Revenue, Cost, Gross Margin)
4.13 CallFinder (Company Profile, Sales Data etc.)
4.13.1 CallFinder Profile
Table CallFinder Overview List
4.13.2 CallFinder Products & Services
4.13.3 CallFinder Business Operation Conditions
Table Business Operation of CallFinder (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)
4.14 HigherGround, Inc. (Company Profile, Sales Data etc.)
4.14.1 HigherGround, Inc. Profile
Table HigherGround, Inc. Overview List
4.14.2 HigherGround, Inc. Products & Services
4.14.3 HigherGround, Inc. Business Operation Conditions
Table Business Operation of HigherGround, Inc. (Sales Revenue, Cost, Gross Margin)
5 Market Competition5.1 Company Competition
Table Global Agent Performance Optimization (APO) Sales Revenue 2016-2020, by Company, in USD Million
Table Global Agent Performance Optimization (APO) Sales Revenue Share 2016-2020, by Company, in USD Million
Figure Global Agent Performance Optimization (APO) Sales Revenue Share in 2020, by Company, in USD Million
Table Global Agent Performance Optimization (APO) Sales Volume 2016-2020, by Company, in Volume
Table Global Agent Performance Optimization (APO) Sales Volume Share 2016-2020, by Company, in Volume
Figure Global Agent Performance Optimization (APO) Sales Volume Share in 2020, by Company, in Volume5.2 Regional Market by Company
Figure North America Agent Performance Optimization (APO) Market Concentration, in 2020
Figure Europe Agent Performance Optimization (APO) Market Market Concentration, in 2020
Figure Asia-Pacific Agent Performance Optimization (APO) MMarket Concentration, in 2020
Figure South America Agent Performance Optimization (APO) Market Concentration, in 2020
Figure Middle East & Africa Agent Performance Optimization (APO) Market Concentration, in 2020
6 Demand by End Market6.1 Demand Situation
6.1.1 Demand in Small & Mid-sized Businesses
Figure Agent Performance Optimization (APO) Demand in Small & Mid-sized Businesses, 2016-2020, in USD Million
Figure Agent Performance Optimization (APO) Demand in Small & Mid-sized Businesses, 2016-2020, in Volume
6.1.2 Demand in Large Enterprises
Figure Agent Performance Optimization (APO) Demand in Large Enterprises, 2016-2020, in USD Million
Figure Agent Performance Optimization (APO) Demand in Large Enterprises, 2016-2020, in Volume6.2 Regional Demand Comparison
Table Regional Demand Comparison List
Table Major Application in Different Regions6.3 Demand Forecast
Table Agent Performance Optimization (APO) Demand Forecast 2021-2026, by Application, in USD Million
Figure Agent Performance Optimization (APO) Market Growth 2021-2026, by Application, in USD Million
Figure Agent Performance Optimization (APO) Market Share in 2026, by Application, in USD Million
Table Agent Performance Optimization (APO) Demand Forecast 2021-2026, by Application, in Volume
Table Agent Performance Optimization (APO) Market Growth 2021-2026, by Application, in Volume
Table Agent Performance Optimization (APO) Market Share in 2026, by Application, in Volume6.4 Impact of the COVID-19 on the Demand
7 Region Operation7.1 Regional Production
Table Agent Performance Optimization (APO) Production 2016-2020, by Region, in USD Million
Table Agent Performance Optimization (APO) Production 2016-2020, by Region, in Volume7.2 Regional Market
Table Global Agent Performance Optimization (APO) Market 2016-2020, by Region, in USD Million
Table Global Agent Performance Optimization (APO) Market Share 2016-2020, by Region, in USD Million
Table Global Agent Performance Optimization (APO) Market 2016-2020, by Region, in Volume
Table Global Agent Performance Optimization (APO) Market Share 2016-2020, by Region, in Volume7.3 by Region
7.3.1 North America
7.3.1.1 Overview
Figure North America Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in USD Million
Figure North America Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in Volume
7.3.1.2 by Country (U.S., Canada, Mexico)
Table North America Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in USD Million
Table North America Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in Volume
7.3.2 Europe
7.3.2.1 Overview
Figure Europe Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in USD Million
Figure Europe Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in Volume
7.3.2.2 by Country (Germany, U.K., France, Italy, Russia, Spain etc.)
Table Europe Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in USD Million
Table Europe Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in Volume
7.3.3 Asia-Pacific
7.3.3.1 Overview
Figure Asia-Pacific Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in USD Million
Figure Asia-Pacific Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in Volume
7.3.3.2 by Country (China, India, Japan, Southeast Asia etc.)
Table Asia-Pacific Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in USD Million
Table Asia-Pacific Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in Volume
7.3.4 South America
7.3.4.1 Overview
Figure South America Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in USD Million
Figure South America Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in Volume
7.3.4.2 by Country (Brazil, Argentina etc.)
Table South America Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in USD Million
Table South America Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in Volume
7.3.5 Middle East & Africa
7.3.5.1 Overview
Figure Middle East & Africa Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in USD Million
Figure Middle East & Africa Agent Performance Optimization (APO) Market Size and Growth 2016-2020, in Volume
7.3.5.2 by Country (Saudi Arabia, South Africa etc.)
Table Middle East & Africa Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in USD Million
Table Middle East & Africa Agent Performance Optimization (APO) Market Size 2016-2020, by Country, in Volume7.4 Regional Import & Export
7.5 Regional Forecast
Table Agent Performance Optimization (APO) Market Forecast 2021-2026, by Region, in USD Million
Table Agent Performance Optimization (APO) Market Forecast 2021-2026, by Region, in Volume
8 Marketing & Price8.1 Price and Margin
8.1.1 Price Trends
8.1.2 Factors of Price Change
Table Price Factors List
8.1.3 Manufacturers Gross Margin Analysis8.2 Marketing Channel
Figure Marketing Channels Overview
9 Research Conclusion
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The Global Agent Performance Optimization (APO) Market has been segregated into various crucial divisions including applications, types, and regions. Each market segment is intensively studied in the report contemplating its market acceptance, worthiness, demand, and growth prospects. The segmentation analysis will help the client to customize their marketing approach to have a better command of each segment and to identify the most prospective customer base.
Report Objectives / Segmentation Covered :
By Companies / players:
By Regions:
By Type:
By Application:
Frequently asked questions(FAQ's):
The flow of investment into the Global Agent Performance Optimization (APO) Market, which is utilizing technologies to drive efficiency and high volume, clearly shows the market opportunity.
Depending upon the type of applications, the Global Agent Performance Optimization (APO) Market has been segmented into
In recent years, the Global Agent Performance Optimization (APO) Market has grown at an incredible rate. From 2024 to 2029, the market is expected to grow at a CAGR of yy%.
Yes, the add-on segmentation is available in the premium customised version of the Global Agent Performance Optimization (APO) Market report for a more in-depth analysis. It aids in the calculation of refined and precise market values.
The Global Agent Performance Optimization (APO) study focuses on shifting market dynamics, geopolitical and regulatory regulations, and key players' strategies to carefully analyze demand at risk across multiple industry categories.
