Global CRM BPO Industry Market Report-Development Trends, Threats, Opportunities and Competitive Landscape in 2020
- Report Code : MAI2050260
- Published On: Sep, 2020
- Category : Computing & Technology
- Pages : 111
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CRM BPO is a software that covers a broad set of applications designed to help businesses manage many of the business processes such as customer data, customer interaction, access business information and automate sales. CRM BPO includes outsourcing of customer relationship management services to independent companies.
The CRM BPO market revenue was xx.xx Million USD in 2019, and will reach xx.xx Million USD in 2025, with a CAGR of x.x% during 2020-2025.
Under COVID-19 outbreak globally, this report provides 360 degrees of analysis from supply chain, import and export control to regional government policy and future influence on the industry. Detailed analysis about market status (2015-2020), enterprise competition pattern, advantages and disadvantages of enterprise products, industry development trends (2020-2025), regional industrial layout characteristics and macroeconomic policies, industrial policy has also been included. From raw materials to end users of this industry are analyzed scientifically, the trends of product circulation and sales channel will be presented as well. Considering COVID-19, this report provides comprehensive and in-depth analysis on how the epidemic push this industry transformation and reform.
In COVID-19 outbreak, Chapter 2.2 of this report provides an analysis of the impact of COVID-19 on the global economy and the CRM BPO industry.
Chapter 3.7 covers the analysis of the impact of COVID-19 from the perspective of the industry chain.
In addition, chapters 7-11 consider the impact of COVID-19 on the regional economy.
The CRM BPO market can be split based on product types, major applications, and important countries as follows:
Key players in the global CRM BPO market covered in Chapter 12:
SAP
HPE
Fujitsu
SyaRose
Chinetek
Accenture
Atento
IBM
In Chapter 4 and 14.1, on the basis of types, the CRM BPO market from 2015 to 2025 is primarily split into:
Back-office outsourcing
Front-office outsourcing
In Chapter 5 and 14.2, on the basis of applications, the CRM BPO market from 2015 to 2025 covers:
Large Enterprises
Small And Medium Enterprises
Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 6, 7, 8, 9, 10, 11, 14:
North America (Covered in Chapter 7 and 14)
United States
Canada
Mexico
Europe (Covered in Chapter 8 and 14)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 9 and 14)
China
Japan
South Korea
Australia
India
Southeast Asia
Others
Middle East and Africa (Covered in Chapter 10 and 14)
Saudi Arabia
UAE
Egypt
Nigeria
South Africa
Others
South America (Covered in Chapter 11 and 14)
Brazil
Argentina
Columbia
Chile
Others
Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
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With tables and figures helping analyze worldwide Global CRM BPO market, this research provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
Table of Content
1 CRM BPO Introduction and Market Overview1.1 Objectives of the Study
1.2 Overview of CRM BPO
1.3 Scope of The Study
1.3.1 Key Market Segments
1.3.2 Players Covered
1.3.3 COVID-19's impact on the CRM BPO industry1.4 Methodology of The Study
1.5 Research Data Source
2 Executive Summary2.1 Market Overview
2.1.1 Global CRM BPO Market Size, 2015 – 2020
2.1.2 Global CRM BPO Market Size by Type, 2015 – 2020
2.1.3 Global CRM BPO Market Size by Application, 2015 – 2020
2.1.4 Global CRM BPO Market Size by Region, 2015 - 20252.2 Business Environment Analysis
2.2.1 Global COVID-19 Status and Economic Overview
2.2.2 Influence of COVID-19 Outbreak on CRM BPO Industry Development
3 Industry Chain Analysis3.1 Upstream Raw Material Suppliers of CRM BPO Analysis
3.2 Major Players of CRM BPO
3.3 CRM BPO Manufacturing Cost Structure Analysis
3.3.1 Production Process Analysis
3.3.2 Manufacturing Cost Structure of CRM BPO
3.3.3 Labor Cost of CRM BPO3.4 Market Distributors of CRM BPO
3.5 Major Downstream Buyers of CRM BPO Analysis
3.6 The Impact of Covid-19 From the Perspective of Industry Chain
3.7 Regional Import and Export Controls Will Exist for a Long Time
3.8 Continued downward PMI Spreads Globally
4 Global CRM BPO Market, by Type4.1 Global CRM BPO Value and Market Share by Type (2015-2020)
4.2 Global CRM BPO Production and Market Share by Type (2015-2020)
4.3 Global CRM BPO Value and Growth Rate by Type (2015-2020)
4.3.1 Global CRM BPO Value and Growth Rate of Back-office outsourcing
4.3.2 Global CRM BPO Value and Growth Rate of Front-office outsourcing4.4 Global CRM BPO Price Analysis by Type (2015-2020)
5 CRM BPO Market, by Application5.1 Downstream Market Overview
5.2 Global CRM BPO Consumption and Market Share by Application (2015-2020)
5.3 Global CRM BPO Consumption and Growth Rate by Application (2015-2020)
5.3.1 Global CRM BPO Consumption and Growth Rate of Large Enterprises (2015-2020)
5.3.2 Global CRM BPO Consumption and Growth Rate of Small And Medium Enterprises (2015-2020)
6 Global CRM BPO Market Analysis by Regions6.1 Global CRM BPO Sales, Revenue and Market Share by Regions
6.1.1 Global CRM BPO Sales by Regions (2015-2020)
6.1.2 Global CRM BPO Revenue by Regions (2015-2020)6.2 North America CRM BPO Sales and Growth Rate (2015-2020)
6.3 Europe CRM BPO Sales and Growth Rate (2015-2020)
6.4 Asia-Pacific CRM BPO Sales and Growth Rate (2015-2020)
6.5 Middle East and Africa CRM BPO Sales and Growth Rate (2015-2020)
6.6 South America CRM BPO Sales and Growth Rate (2015-2020)
7 North America CRM BPO Market Analysis by Countries7.1 The Influence of COVID-19 on North America Market
7.2 North America CRM BPO Sales, Revenue and Market Share by Countries
7.2.1 North America CRM BPO Sales by Countries (2015-2020)
7.2.2 North America CRM BPO Revenue by Countries (2015-2020)7.3 United States CRM BPO Sales and Growth Rate (2015-2020)
7.4 Canada CRM BPO Sales and Growth Rate (2015-2020)
7.5 Mexico CRM BPO Sales and Growth Rate (2015-2020)
8 Europe CRM BPO Market Analysis by Countries8.1 The Influence of COVID-19 on Europe Market
8.2 Europe CRM BPO Sales, Revenue and Market Share by Countries
8.2.1 Europe CRM BPO Sales by Countries (2015-2020)
8.2.2 Europe CRM BPO Revenue by Countries (2015-2020)8.3 Germany CRM BPO Sales and Growth Rate (2015-2020)
8.4 UK CRM BPO Sales and Growth Rate (2015-2020)
8.5 France CRM BPO Sales and Growth Rate (2015-2020)
8.6 Italy CRM BPO Sales and Growth Rate (2015-2020)
8.7 Spain CRM BPO Sales and Growth Rate (2015-2020)
8.8 Russia CRM BPO Sales and Growth Rate (2015-2020)
9 Asia Pacific CRM BPO Market Analysis by Countries9.1 The Influence of COVID-19 on Asia Pacific Market
9.2 Asia Pacific CRM BPO Sales, Revenue and Market Share by Countries
9.2.1 Asia Pacific CRM BPO Sales by Countries (2015-2020)
9.2.2 Asia Pacific CRM BPO Revenue by Countries (2015-2020)9.3 China CRM BPO Sales and Growth Rate (2015-2020)
9.4 Japan CRM BPO Sales and Growth Rate (2015-2020)
9.5 South Korea CRM BPO Sales and Growth Rate (2015-2020)
9.6 India CRM BPO Sales and Growth Rate (2015-2020)
9.7 Southeast Asia CRM BPO Sales and Growth Rate (2015-2020)
9.8 Australia CRM BPO Sales and Growth Rate (2015-2020)
10 Middle East and Africa CRM BPO Market Analysis by Countries10.1 The Influence of COVID-19 on Middle East and Africa Market
10.2 Middle East and Africa CRM BPO Sales, Revenue and Market Share by Countries
10.2.1 Middle East and Africa CRM BPO Sales by Countries (2015-2020)
10.2.2 Middle East and Africa CRM BPO Revenue by Countries (2015-2020)10.3 Saudi Arabia CRM BPO Sales and Growth Rate (2015-2020)
10.4 UAE CRM BPO Sales and Growth Rate (2015-2020)
10.5 Egypt CRM BPO Sales and Growth Rate (2015-2020)
10.6 Nigeria CRM BPO Sales and Growth Rate (2015-2020)
10.7 South Africa CRM BPO Sales and Growth Rate (2015-2020)
11 South America CRM BPO Market Analysis by Countries11.1 The Influence of COVID-19 on Middle East and Africa Market
11.2 South America CRM BPO Sales, Revenue and Market Share by Countries
11.2.1 South America CRM BPO Sales by Countries (2015-2020)
11.2.2 South America CRM BPO Revenue by Countries (2015-2020)11.3 Brazil CRM BPO Sales and Growth Rate (2015-2020)
11.4 Argentina CRM BPO Sales and Growth Rate (2015-2020)
11.5 Columbia CRM BPO Sales and Growth Rate (2015-2020)
11.6 Chile CRM BPO Sales and Growth Rate (2015-2020)
12 Competitive Landscape12.1 SAP
12.1.1 SAP Basic Information
12.1.2 CRM BPO Product Introduction
12.1.3 SAP Production, Value, Price, Gross Margin 2015-202012.2 HPE
12.2.1 HPE Basic Information
12.2.2 CRM BPO Product Introduction
12.2.3 HPE Production, Value, Price, Gross Margin 2015-202012.3 Fujitsu
12.3.1 Fujitsu Basic Information
12.3.2 CRM BPO Product Introduction
12.3.3 Fujitsu Production, Value, Price, Gross Margin 2015-202012.4 SyaRose
12.4.1 SyaRose Basic Information
12.4.2 CRM BPO Product Introduction
12.4.3 SyaRose Production, Value, Price, Gross Margin 2015-202012.5 Chinetek
12.5.1 Chinetek Basic Information
12.5.2 CRM BPO Product Introduction
12.5.3 Chinetek Production, Value, Price, Gross Margin 2015-202012.6 Accenture
12.6.1 Accenture Basic Information
12.6.2 CRM BPO Product Introduction
12.6.3 Accenture Production, Value, Price, Gross Margin 2015-2020
12.7 Atento
12.7.1 Atento Basic Information
12.7.2 CRM BPO Product Introduction
12.7.3 Atento Production, Value, Price, Gross Margin 2015-2020
12.8 IBM
12.8.1 IBM Basic Information
12.8.2 CRM BPO Product Introduction
12.8.3 IBM Production, Value, Price, Gross Margin 2015-2020
13 Industry Outlook13.1 Market Driver Analysis
13.1.2 Market Restraints Analysis
13.1.3 Market Trends Analysis13.2 Merger, Acquisition and New Investment
13.3 News of Product Release
14 Global CRM BPO Market Forecast14.1 Global CRM BPO Market Value & Volume Forecast, by Type (2020-2025)
14.1.1 Back-office outsourcing Market Value and Volume Forecast (2020-2025)
14.1.2 Front-office outsourcing Market Value and Volume Forecast (2020-2025)14.2 Global CRM BPO Market Value & Volume Forecast, by Application (2020-2025)
14.2.1 Large Enterprises Market Value and Volume Forecast (2020-2025)
14.2.2 Small And Medium Enterprises Market Value and Volume Forecast (2020-2025)14.3 CRM BPO Market Analysis and Forecast by Region
14.3.1 North America Market Value and Consumption Forecast (2020-2025)
14.3.2 Europe Market Value and Consumption Forecast (2020-2025)
14.3.3 Asia Pacific Market Value and Consumption Forecast (2020-2025)
14.3.4 Middle East and Africa Market Value and Consumption Forecast (2020-2025)
14.3.5 South America Market Value and Consumption Forecast (2020-2025)
15 New Project Feasibility Analysis15.1 Industry Barriers and New Entrants SWOT Analysis
15.1.1 Porter’s Five Forces Analysis
15.1.2 New Entrants SWOT Analysis15.2 Analysis and Suggestions on New Project Investment
List of Tables and Figures
Figure Product Picture of CRM BPO
Table Product Specification of CRM BPO
Table CRM BPO Key Market Segments
Table Key Players CRM BPO Covered
Figure Global CRM BPO Market Size, 2015 – 2025
Table Different Types of CRM BPO
Figure Global CRM BPO Value ($) Segment by Type from 2015-2020
Figure Global CRM BPO Market Share by Types in 2019
Table Different Applications of CRM BPO
Figure Global CRM BPO Value ($) Segment by Applications from 2015-2020
Figure Global CRM BPO Market Share by Applications in 2019
Figure Global CRM BPO Market Share by Regions in 2019
Figure North America CRM BPO Production Value ($) and Growth Rate (2015-2020)
Figure Europe CRM BPO Production Value ($) and Growth Rate (2015-2020)
Figure Asia Pacific CRM BPO Production Value ($) and Growth Rate (2015-2020)
Figure Middle East and Africa CRM BPO Production Value ($) and Growth Rate (2015-2020)
Figure South America CRM BPO Production Value ($) and Growth Rate (2015-2020)
Table Global COVID-19 Status and Economic Overview
Figure Global COVID-19 Status
Figure COVID-19 Comparison of Major Countries
Figure Industry Chain Analysis of CRM BPO
Table Upstream Raw Material Suppliers of CRM BPO with Contact Information
Table Major Players Headquarters, and Service Area of CRM BPO
Figure Major Players Production Value Market Share of CRM BPO in 2019
Table Major Players CRM BPO Product Types in 2019
Figure Production Process of CRM BPO
Figure Manufacturing Cost Structure of CRM BPO
Figure Channel Status of CRM BPO
Table Major Distributors of CRM BPO with Contact Information
Table Major Downstream Buyers of CRM BPO with Contact Information
Table Global CRM BPO Value ($) by Type (2015-2020)
Table Global CRM BPO Value Share by Type (2015-2020)
Figure Global CRM BPO Value Share by Type (2015-2020)
Table Global CRM BPO Production by Type (2015-2020)
Table Global CRM BPO Production Share by Type (2015-2020)
Figure Global CRM BPO Production Share by Type (2015-2020)
Figure Global CRM BPO Value ($) and Growth Rate of Back-office outsourcing (2015-2020)
Figure Global CRM BPO Value ($) and Growth Rate of Front-office outsourcing (2015-2020)
Figure Global CRM BPO Price by Type (2015-2020)
Figure Downstream Market Overview
Table Global CRM BPO Consumption by Application (2015-2020)
Table Global CRM BPO Consumption Market Share by Application (2015-2020)
Figure Global CRM BPO Consumption Market Share by Application (2015-2020)
Figure Global CRM BPO Consumption and Growth Rate of Large Enterprises (2015-2020)
Figure Global CRM BPO Consumption and Growth Rate of Small And Medium Enterprises (2015-2020)
Figure Global CRM BPO Sales and Growth Rate (2015-2020)
Figure Global CRM BPO Revenue (M USD) and Growth (2015-2020)
Table Global CRM BPO Sales by Regions (2015-2020)
Table Global CRM BPO Sales Market Share by Regions (2015-2020)
Table Global CRM BPO Revenue (M USD) by Regions (2015-2020)
Table Global CRM BPO Revenue Market Share by Regions (2015-2020)
Table Global CRM BPO Revenue Market Share by Regions in 2015
Table Global CRM BPO Revenue Market Share by Regions in 2019
Figure North America CRM BPO Sales and Growth Rate (2015-2020)
Figure Europe CRM BPO Sales and Growth Rate (2015-2020)
Figure Asia-Pacific CRM BPO Sales and Growth Rate (2015-2020)
Figure Middle East and Africa CRM BPO Sales and Growth Rate (2015-2020)
Figure South America CRM BPO Sales and Growth Rate (2015-2020)
Figure North America COVID-19 Status
Figure North America COVID-19 Confirmed Cases Major Distribution
Figure North America CRM BPO Revenue (M USD) and Growth (2015-2020)
Table North America CRM BPO Sales by Countries (2015-2020)
Table North America CRM BPO Sales Market Share by Countries (2015-2020)
Table North America CRM BPO Revenue (M USD) by Countries (2015-2020)
Table North America CRM BPO Revenue Market Share by Countries (2015-2020)
Figure United States CRM BPO Sales and Growth Rate (2015-2020)
Figure Canada CRM BPO Sales and Growth Rate (2015-2020)
Figure Mexico CRM BPO Sales and Growth (2015-2020)
Figure Europe COVID-19 Status
Figure Europe COVID-19 Confirmed Cases Major Distribution
Figure Europe CRM BPO Revenue (M USD) and Growth (2015-2020)
Table Europe CRM BPO Sales by Countries (2015-2020)
Table Europe CRM BPO Sales Market Share by Countries (2015-2020)
Table Europe CRM BPO Revenue (M USD) by Countries (2015-2020)
Table Europe CRM BPO Revenue Market Share by Countries (2015-2020)
Figure Germany CRM BPO Sales and Growth Rate (2015-2020)
Figure UK CRM BPO Sales and Growth Rate (2015-2020)
Figure France CRM BPO Sales and Growth (2015-2020)
Figure Italy CRM BPO Sales and Growth (2015-2020)
Figure Spain CRM BPO Sales and Growth (2015-2020)
Figure Russia CRM BPO Sales and Growth (2015-2020)
Figure Asia Pacific COVID-19 Status
Figure Asia Pacific CRM BPO Revenue (M USD) and Growth (2015-2020)
Table Asia Pacific CRM BPO Sales by Countries (2015-2020)
Table Asia Pacific CRM BPO Sales Market Share by Countries (2015-2020)
Table Asia Pacific CRM BPO Revenue (M USD) by Countries (2015-2020)
Table Asia Pacific CRM BPO Revenue Market Share by Countries (2015-2020)
Figure China CRM BPO Sales and Growth Rate (2015-2020)
Figure Japan CRM BPO Sales and Growth Rate (2015-2020)
Figure South Korea CRM BPO Sales and Growth (2015-2020)
Figure India CRM BPO Sales and Growth (2015-2020)
Figure Southeast Asia CRM BPO Sales and Growth (2015-2020)
Figure Australia CRM BPO Sales and Growth (2015-2020)
Figure Middle East CRM BPO Revenue (M USD) and Growth (2015-2020)
Table Middle East CRM BPO Sales by Countries (2015-2020)
Table Middle East and Africa CRM BPO Sales Market Share by Countries (2015-2020)
Table Middle East and Africa CRM BPO Revenue (M USD) by Countries (2015-2020)
Table Middle East and Africa CRM BPO Revenue Market Share by Countries (2015-2020)
Figure Saudi Arabia CRM BPO Sales and Growth Rate (2015-2020)
Figure UAE CRM BPO Sales and Growth Rate (2015-2020)
Figure Egypt CRM BPO Sales and Growth (2015-2020)
Figure Nigeria CRM BPO Sales and Growth (2015-2020)
Figure South Africa CRM BPO Sales and Growth (2015-2020)
Figure South America CRM BPO Revenue (M USD) and Growth (2015-2020)
Table South America CRM BPO Sales by Countries (2015-2020)
Table South America CRM BPO Sales Market Share by Countries (2015-2020)
Table South America CRM BPO Revenue (M USD) by Countries (2015-2020)
Table South America CRM BPO Revenue Market Share by Countries (2015-2020)
Figure Brazil CRM BPO Sales and Growth Rate (2015-2020)
Figure Argentina CRM BPO Sales and Growth Rate (2015-2020)
Figure Columbia CRM BPO Sales and Growth (2015-2020)
Figure Chile CRM BPO Sales and Growth (2015-2020)
Figure Top 3 Market Share of CRM BPO Companies in 2019
Figure Top 6 Market Share of CRM BPO Companies in 2019
Table Major Players Production Value ($) Share (2015-2020)
Table SAP Profile
Table SAP Product Introduction
Figure SAP Production and Growth Rate
Figure SAP Value ($) Market Share 2015-2020
Table HPE Profile
Table HPE Product Introduction
Figure HPE Production and Growth Rate
Figure HPE Value ($) Market Share 2015-2020
Table Fujitsu Profile
Table Fujitsu Product Introduction
Figure Fujitsu Production and Growth Rate
Figure Fujitsu Value ($) Market Share 2015-2020
Table SyaRose Profile
Table SyaRose Product Introduction
Figure SyaRose Production and Growth Rate
Figure SyaRose Value ($) Market Share 2015-2020
Table Chinetek Profile
Table Chinetek Product Introduction
Figure Chinetek Production and Growth Rate
Figure Chinetek Value ($) Market Share 2015-2020
Table Accenture Profile
Table Accenture Product Introduction
Figure Accenture Production and Growth Rate
Figure Accenture Value ($) Market Share 2015-2020
Table Atento Profile
Table Atento Product Introduction
Figure Atento Production and Growth Rate
Figure Atento Value ($) Market Share 2015-2020
Table IBM Profile
Table IBM Product Introduction
Figure IBM Production and Growth Rate
Figure IBM Value ($) Market Share 2015-2020
Table Market Driving Factors of CRM BPO
Table Merger, Acquisition and New Investment
Table Global CRM BPO Market Value ($) Forecast, by Type
Table Global CRM BPO Market Volume Forecast, by Type
Figure Global CRM BPO Market Value ($) and Growth Rate Forecast of Back-office outsourcing (2020-2025)
Figure Global CRM BPO Market Volume ($) and Growth Rate Forecast of Back-office outsourcing (2020-2025)
Figure Global CRM BPO Market Value ($) and Growth Rate Forecast of Front-office outsourcing (2020-2025)
Figure Global CRM BPO Market Volume ($) and Growth Rate Forecast of Front-office outsourcing (2020-2025)
Table Global Market Value ($) Forecast by Application (2020-2025)
Table Global Market Volume Forecast by Application (2020-2025)
Figure Market Value ($) and Growth Rate Forecast of Large Enterprises (2020-2025)
Figure Market Volume and Growth Rate Forecast of Large Enterprises (2020-2025)
Figure Market Value ($) and Growth Rate Forecast of Small And Medium Enterprises (2020-2025)
Figure Market Volume and Growth Rate Forecast of Small And Medium Enterprises (2020-2025)
Figure North America Market Value ($) and Growth Rate Forecast (2020-2025)
Figure North America Consumption and Growth Rate Forecast (2020-2025)
Figure Europe Market Value ($) and Growth Rate Forecast (2020-2025)
Figure Europe Consumption and Growth Rate Forecast (2020-2025)
Figure Asia Pacific Market Value ($) and Growth Rate Forecast (2020-2025)
Figure Asia Pacific Consumption and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Market Value ($) and Growth Rate Forecast (2020-2025)
Figure Middle East and Africa Consumption and Growth Rate Forecast (2020-2025)
Figure South America Market Value ($) and Growth Rate Forecast (2020-2025)
Figure South America Consumption and Growth Rate Forecast (2020-2025)
Figure Porter’s Five Forces Analysis
Table New Entrants SWOT Analysis
Table New Project Analysis of Investment Recovery
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The Global CRM BPO Market has been segregated into various crucial divisions including applications, types, and regions. Each market segment is intensively studied in the report contemplating its market acceptance, worthiness, demand, and growth prospects. The segmentation analysis will help the client to customize their marketing approach to have a better command of each segment and to identify the most prospective customer base.
Report Objectives / Segmentation Covered :
By Companies / players:
By Regions:
By Type:
By Application:
Frequently asked questions(FAQ's):
Recognize the areas along the Global CRM BPO Market's value chain where players are generating value. To get a complete picture, kindly read the entire report.
The Global CRM BPO Market study evaluates the year spans as follows: Historical year: 2018 to 2023; Base year: 2023; Forecast period**: 2024 to 2029 [** unless otherwise stated]
A handful of disruptive trends, nevertheless, will have a contradictory and significant impact on the development of the Global CRM BPO Market as well as its distribution among its players
This latest research publication on the Global CRM BPO Market is an in-depth market tracker that provides a comprehensive assessment of the challenges that manufacturers face in achieving new growth cycles in the current scenario.
