2021-2030 Report on Global Customer Relationship Management (CRM) Market by Player, Region, Type, Application and Sales Channel

Report Code : MAR2554134
Published On: Jun, 2021
Category : Internet Software & Services
Pages : 137

The global Customer Relationship Management (CRM) market was valued at $XX million in 2020, and Research analysts predict the global market size will reach $XX million by the end of 2030, growing at a CAGR of XX% between 2021 and 2030.

Since the COVID-19 virus outbreak in December 2019, the disease has spread to all countries and territories around the world and 2 international conveyances. The global impacts of COVID-19 are already starting to be felt, and will significantly affect this industry in 2020 and 2021.

This report analyses the impact of COVID-19 on this industry. COVID-19 can affect the global market in 3 ways: by directly affecting production and demand, by creating supply chain and market disruption, and by its financial impact on enterprises and financial markets.

This report provides detailed historical analysis of global market for Customer Relationship Management (CRM) from 2015-2020, and provides extensive market forecasts from 2021-2030 by region/country and subsectors. It covers the sales volume, price, revenue, gross margin, historical growth and future perspectives in the Customer Relationship Management (CRM) market.

Leading players of Customer Relationship Management (CRM) including:
Salesforce.com
Adobe
Oracle
SAP
Microsoft
Genesys
Zendesk
Pegasystems
HubSpot
Nice Systems
ICIMS
Simplicant
Zoho
Insightly
Freshdesk
Newton Software
Pipedrive
Sage
Infusionsoft
ProsperWorks
NetSuite
TeamWox
SalesNexus
Infor
Salesboom
SugarCRM
IBM
Workbooks
Nimble
UserVoice

Market split by Type, can be divided into:
On-premises
Cloud-based

Market split by Application, can be divided into:
SMEs
Large Enterprises

Market split by Sales Channel, can be divided into:
Direct Channel
Distribution Channel

Market segment by Region/Country including:
North America (United States, Canada and Mexico)
Europe (Germany, UK, France, Italy, Russia and Spain etc.)
Asia-Pacific (China, Japan, Korea, India, Australia and Southeast Asia etc.)
South America (Brazil, Argentina and Colombia etc.)
Middle East & Africa (South Africa, UAE and Saudi Arabia etc.)

If you have any special requirements, please let us know and we can provide you the customized report as you want.
With tables and figures helping analyze worldwide Report on Global Customer Relationship Management (CRM) market, this research provides key statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.

Chapter 1 Customer Relationship Management (CRM) Market Overview
1.1 Customer Relationship Management (CRM) Definition
1.2 Global Customer Relationship Management (CRM) Market Size Status and Outlook (2015-2030)
1.3 Global Customer Relationship Management (CRM) Market Size Comparison by Region (2015-2030)
1.4 Global Customer Relationship Management (CRM) Market Size Comparison by Type (2015-2030)
1.5 Global Customer Relationship Management (CRM) Market Size Comparison by Application (2015-2030)
1.6 Global Customer Relationship Management (CRM) Market Size Comparison by Sales Channel (2015-2030)
1.7 Customer Relationship Management (CRM) Market Dynamics (COVID-19 Impacts)
1.7.1 Market Drivers/Opportunities
1.7.2 Market Challenges/Risks
1.7.3 Market News (Mergers/Acquisitions/Expansion)
1.7.4 COVID-19 Impacts on Current Market
1.7.5 Post-Strategies of COVID-19 Outbreak
Chapter 2 Customer Relationship Management (CRM) Market Segment Analysis by Player
2.1 Global Customer Relationship Management (CRM) Sales and Market Share by Player (2018-2020)
2.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Player (2018-2020)
2.3 Global Customer Relationship Management (CRM) Average Price by Player (2018-2020)
2.4 Players Competition Situation & Trends
2.5 Conclusion of Segment by Player
Chapter 3 Customer Relationship Management (CRM) Market Segment Analysis by Type
3.1 Global Customer Relationship Management (CRM) Market by Type
3.1.1 On-premises
3.1.2 Cloud-based
3.2 Global Customer Relationship Management (CRM) Sales and Market Share by Type (2015-2020)
3.3 Global Customer Relationship Management (CRM) Revenue and Market Share by Type (2015-2020)
3.4 Global Customer Relationship Management (CRM) Average Price by Type (2015-2020)
3.5 Leading Players of Customer Relationship Management (CRM) by Type in 2020
3.6 Conclusion of Segment by Type
Chapter 4 Customer Relationship Management (CRM) Market Segment Analysis by Application
4.1 Global Customer Relationship Management (CRM) Market by Application
4.1.1 SMEs
4.1.2 Large Enterprises
4.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Application (2015-2020)
4.3 Leading Consumers of Customer Relationship Management (CRM) by Application in 2020
4.4 Conclusion of Segment by Application
Chapter 5 Customer Relationship Management (CRM) Market Segment Analysis by Sales Channel
5.1 Global Customer Relationship Management (CRM) Market by Sales Channel
5.1.1 Direct Channel
5.1.2 Distribution Channel
5.2 Global Customer Relationship Management (CRM) Revenue and Market Share by Sales Channel (2015-2020)
5.3 Leading Distributors/Dealers of Customer Relationship Management (CRM) by Sales Channel in 2020
5.4 Conclusion of Segment by Sales Channel
Chapter 6 Customer Relationship Management (CRM) Market Segment Analysis by Region
6.1 Global Customer Relationship Management (CRM) Market Size and CAGR by Region (2015-2030)
6.2 Global Customer Relationship Management (CRM) Sales and Market Share by Region (2015-2020)
6.3 Global Customer Relationship Management (CRM) Revenue and Market Share by Region (2015-2020)
6.4 North America
6.4.1 North America Market by Country
6.4.2 North America Customer Relationship Management (CRM) Market Share by Type
6.4.3 North America Customer Relationship Management (CRM) Market Share by Application
6.4.4 United States
6.4.5 Canada
6.4.6 Mexico
6.5 Europe
6.5.1 Europe Market by Country
6.5.2 Europe Customer Relationship Management (CRM) Market Share by Type
6.5.3 Europe Customer Relationship Management (CRM) Market Share by Application
6.5.4 Germany
6.5.5 UK
6.5.6 France
6.5.7 Italy
6.5.8 Russia
6.5.9 Spain
6.6 Asia-Pacific
6.6.1 Asia-Pacific Market by Country
6.6.2 Asia-Pacific Customer Relationship Management (CRM) Market Share by Type
6.6.3 Asia-Pacific Customer Relationship Management (CRM) Market Share by Application
6.6.4 China
6.6.5 Japan
6.6.6 Korea
6.6.7 India
6.6.8 Southeast Asia
6.6.9 Australia
6.7 South America
6.7.1 South America Market by Country
6.7.2 South America Customer Relationship Management (CRM) Market Share by Type
6.7.3 South America Customer Relationship Management (CRM) Market Share by Application
6.7.4 Brazil
6.7.5 Argentina
6.7.6 Colombia
6.8 Middle East & Africa
6.8.1 Middle East & Africa Market by Country
6.8.2 Middle East & Africa Customer Relationship Management (CRM) Market Share by Type
6.8.3 Middle East & Africa Customer Relationship Management (CRM) Market Share by Application
6.8.4 UAE
6.8.5 Saudi Arabia
6.8.6 South Africa
6.9 Conclusion of Segment by Region
Chapter 7 Profile of Leading Customer Relationship Management (CRM) Players
7.1 Salesforce.com
7.1.1 Company Snapshot
7.1.2 Product/Service Offered
7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share)
7.1.4 COVID-19 Impact on Salesforce.com
7.2 Adobe
7.3 Oracle
7.4 SAP
7.5 Microsoft
7.6 Genesys
7.7 Zendesk
7.8 Pegasystems
7.9 HubSpot
7.10 Nice Systems
7.11 ICIMS
7.12 Simplicant
7.13 Zoho
7.14 Insightly
7.15 Freshdesk
7.16 Newton Software
7.17 Pipedrive
7.18 Sage
7.19 Infusionsoft
7.20 ProsperWorks
7.21 NetSuite
7.22 TeamWox
7.23 SalesNexus
7.24 Infor
7.25 Salesboom
7.26 SugarCRM
7.27 IBM
7.28 Workbooks
7.29 Nimble
7.29 Nimble
Chapter 8 Upstream and Downstream Analysis of Customer Relationship Management (CRM)
8.1 Industrial Chain of Customer Relationship Management (CRM)
8.2 Upstream of Customer Relationship Management (CRM)
8.2.1 Raw Materials
8.2.2 Labor Cost
8.2.3 Manufacturing Expenses
8.2.4 Manufacturing Cost Structure
8.2.5 Manufacturing Process
8.3 Downstream of Customer Relationship Management (CRM)
8.3.1 Leading Distributors/Dealers of Customer Relationship Management (CRM)
8.3.2 Leading Consumers of Customer Relationship Management (CRM)
Chapter 9 Development Trend of Customer Relationship Management (CRM) (2021-2030)
9.1 Global Customer Relationship Management (CRM) Market Size (Sales and Revenue) Forecast (2021-2030)
9.2 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Region (2021-2030)
9.3 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Type (2021-2030)
9.4 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Application (2021-2030)
9.5 Global Customer Relationship Management (CRM) Market Size and CAGR Forecast by Sales Channel (2021-2030)
Chapter 10 Appendix
10.1 Research Methodology
10.2 Data Sources
10.3 Disclaimer
10.4 Analysts Certification
The Report on Global Customer Relationship Management (CRM) Market has been segregated into various crucial divisions including applications, types, and regions. Each market segment is intensively studied in the report contemplating its market acceptance, worthiness, demand, and growth prospects. The segmentation analysis will help the client to customize their marketing approach to have a better command of each segment and to identify the most prospective customer base.

Report Objectives / Segmentation Covered :

By Companies / players:
By Regions:
By Type:
By Application:

Frequently asked questions(FAQ's):

Is the Report on Global Customer Relationship Management (CRM) Market shifting its focus from growth to value?

Recognize the areas along the Report on Global Customer Relationship Management (CRM) Market's value chain where players are generating value. To get a complete picture, kindly read the entire report.

What is the estimated size & growth rate of the Report on Global Customer Relationship Management (CRM) Market?

In recent years, the Report on Global Customer Relationship Management (CRM) Market has grown at an incredible rate. From 2024 to 2029, the market is expected to grow at a CAGR of yy%.

What does the future hold for the Report on Global Customer Relationship Management (CRM) Market?

As the shift to value addition continues, companies in the Report on Global Customer Relationship Management (CRM) Market face the dual challenge of improving interoperability to optimize performance and experience.

Who should consider the Report on Global Customer Relationship Management (CRM) Market study?

The Report on Global Customer Relationship Management (CRM) Industry stakeholders, executives, and experts, as well as individuals who need to develop consumer-friendly strategies and use technology to stay ahead of the competition.